Have you ever read an email and gotten upset, thinking the person was being offensive and rude? Then, when you bring it up to a coworker, expecting them to agree, they took the email in a whole different meaning.
Communication is hard. We don’t always say what we mean. We don’t always mean what we say. Putting things in the written word is even more difficult. Whether it is an email or a project charter, stating something in words that is clear and succinct is always challenging.
What are we trying to accomplish?
When a project manager develops a statement of work or a project charter, there is usually some summary information for the team. These documents generally state the purpose of the project, the expected deliverables, and at least a high-level timeline for the work to be completed. Continue reading What Are We Trying to Accomplish?→
Over the years I’ve written about many project management skills, techniques, and approaches. Project managers need to be organized. They need to be able to plan efficiently. Project managers need to be able to communicate and customize their communication for their specific audience.
The project manager needs to have many tools in her toolbox. One tool I haven’t written about is respect. Effective project managers know that treating others with respect is one of the key things that allows them to get things done.
Respect for team members
The project manager needs to have respect for the individual team members in many ways. She should respect their time. Team members generally work hard and it is important for them to be productive. Continue reading Managing Projects with Respect→
In our project based organizations, we serve in uber-diverse workgroups. Not only are our team members from many different parts of the globe, they rarely all work for the same team.
An organization may start a project with a small group of internal staff members. That internal team may consist of a contractor or two to augment the staff. They then call in a consulting group to provide expertise and assistance. That firm may have a few contractors of their own. Continue reading Including all Stakeholders→
I once worked for a man that had a defined process for everything. He tracked everything with a spreadsheet. Everyone was expected to follow all of his processes to the letter. People became so bogged down following process that they got little else done.
We’ve all heard of back seat drivers. They sit in the car and criticize the driver. They tell the driver when to turn, when to slow down, and when to speed up.
Not all passengers are like that. Some just sit back, close their eyes and nap through the ride. It is indicative of how we manager our careers. A driver is one who takes control. The driver of a car has to monitor how fast traffic is moving and adjust accordingly A good driver will look ahead to see if there is a slow down or an obstacle in the distance to be able to adjust before there is a problem. Continue reading Are You a Driver of Your Career or a Passenger?→
I have a friend who is a really good sales person. He is also very entrepreneurial. He has worked for other people for a number of years, but I’ve always been impressed by how he approaches his work like it is his own business. It shows commitment.
He has been talking for a long time about going out on his own. I have encouraged him. He has such a deep knowledge of his industry and a lot of innovative ideas that could help people in it.
How could he not understand what we’re doing? I couldn’t have made it more clearly to him.
That feeling has probably gone through every project manager’s mind at one time or another. You have developed what seems like an easy concept in your mind. You quickly relay that information to someone else. Maybe they didn’t understand it as well as they thought they did. Perhaps they weren’t listening. Maybe they just didn’t care.
I experienced it once on a project that I managed. I felt I had a good rapport with the key business stakeholder. The project started out very open ended. The client had many initiatives that they wanted to accomplish. Part of our job was to help them prioritize things. We worked closely with them and narrowed it down to a category of tasks. We then discussed those tasks and brought it down to three primary initiatives that we wanted to accomplish in our three-month project. Continue reading 6 Steps for Effective Project Communication→
Looking back at every project in which I’ve been involved, I’ve seen successes and failures. There are many reasons for each outcome. But I believe the reason with the most correlation is business alignment.
To align IT with the business is one of the most critical aspects of a project, and perhaps the most difficult thing to do. So how do you align it with the business in the face of such difficulty?
Do your homework
IT people tend to know IT. I know, it’s strange. But we all have our comfort zones and that’s what we focus on. Many business people are the same with business. When it comes to IT, they don’t know it. That’s somebody else’s job. Continue reading 5 Ways to Align IT with the Business→
Communication is one of the most difficult things a project manager has to manage within an organization. Meaningful information must be gathered and distributed among the many stakeholders on a project. Because of this, it is important to create a project communication plan at the beginning of a project. It should be updated as stakeholders and other variables change throughout the project.
Components of a project communication plan
The project manager should determine the various levels or rank of people who hold information and those who need information. Most project information flows up, starting with the project team member to the project manager. The project manager reports to a divisional manager. The PM and divisional manager then usually report to an executive team. Continue reading How to Create a Project Communication Plan→
Whether you went to college, trade school or jumped right into the work place. Your initial goal was probably to get a job. It may have been in your area of study. You may have gone in a different direction depending on the job market.
Once someone gets into their job, they get comfortable, complacent even. He learns the job well. He gets an annual pay increase. He eventually gets married, buys a home, and starts a family.